At Anmol Medicare Limited, we aim to provide the best healthcare and wellness services to our customers. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are applicable.
1. Service Cancellations
a. Health Check-ups / Diagnostic Tests / Consultations:
- Cancellations made 24 hours before the scheduled appointment will be eligible for a full refund.
- Cancellations made within 24 hours of the appointment may be charged up to 50% of the service fee.
- No refund will be provided for no-shows or missed appointments.
b. Health Card Membership:
- Health Card purchases are non-refundable once activated.
- In case of a duplicate payment, we will process a refund within 7–10 business days.
2. Refund Eligibility
Refunds will only be processed in the following cases:
- Service not delivered due to our operational issues.
- Technical error resulting in incorrect billing or duplicate payment.
- Service cancellation as per the rules stated above.
3. Refund Process
- Eligible refunds will be processed within 7–10 business days to the original payment method.
- Refund confirmation will be shared via email/SMS.
- Bank or payment gateway delays are beyond our control.
4. Special Cases (Force Majeure / Operational Issues)
In cases where services are canceled due to unforeseen reasons (technical failure, staff unavailability, medical emergencies, or government restrictions), customers will be:
- Offered a reschedule at no extra cost, OR
- Eligible for a 100% refund